RETURNS & EXCHANGES:
RETURNS: We want you to be happy with your order but we try to keep returns and exchanges to a minimum. They are very costly to us and we want to keep our prices as low as possible. A low return rate = lower prices for you, the customer. PLEASE call us if you have any questions about the products before you order. We are very accessible via e-mail and phone so PLEASE take the time to contact us with questions before ordering. (800) 637-6401 ext 2 or (707) 459-9124 ext 2 or E-Mail: KidsCraftsPlus@pacific.net
If you receive your order and the product will not work for your project, you can return it. The product package must be unopened and still in new condition. You need to email or call our office to receive authorization to return. There will be a 15%- 20% (depends on the amount being returned) restocking fee assessed and you will have to pay for return shipping (insured). The above phone number is the number to call. We will give you the return address on the phone. Returns must occur within 30 days of receiving your order.
EXCHANGES: We cannot do exchanges- sorry! You will need to return the order and place a new order for the product you need. Please follow the return instructions above.
MISTAKES: If we have made a mistake in sending the wrong item, be sure to let us know right away. We will be happy to issue a call tag for the incorrect item and send the correct item out. There is no charge for this since it is our error. Please send us an email so we can have your claim in writing. Claims must be made within 14 days of receiving your order.KidsCraftsPlus@pacific.net
DAMAGE: If an item arrives damaged, be sure to let us know within 10 days. We will be happy to issue a call tag for the damaged item and send a new one out. There is no charge for this and it is covered by UPS insurance. Please send us an email describing the damage so we have it in writing. Our email address is KidsCraftsPlus@pacific.net
We accept Visa, Mastercard, Discover, American Express, PayPal, Money Orders, Checks, E-Checks & Purchase Orders. For details on how to checkout/order using these payment methods please visit our Payment Page for detailed information!
We generally get orders out the door within 1-2 days of receiving the order. We do send E-Mail confirmations when the order is placed so if you do not receive one please check your SPAM filter or e-mail us at KidsCraftsPlus@pacific.net or call our office (800) 637-6401 ext 2.
Once your box is out the door it can take anywhere from 1 to 6 days to get to you depending on where you are located and which shipping service you choose.